Handcrafted in small batches in Laredo, Texas  ·  Pure organic botanicals, no fillers
956-951-4242 Orders@AMARemedies.com
Rooted in nature. Made to heal.|Elevate your Steep.

Policies

Shipping & Returns

How we get your order to you, and how we make things right if something isn’t perfect.

Shipping Policy

AMA Remedies processes shipping orders Tuesday–Friday, from 9:00 a.m. CST until 1:00 p.m. CST. Please allow 1–3 business days for processing in our shop before your order is ready to ship. Once shipped, your order should arrive within 2–8 business days, depending on the selected shipping method and the destination of your package.

Delivery time is calculated by business days and does not include weekends or holidays. This delivery time is a transit average estimated by the carrier and is not guaranteed. Unavoidable delays may occur due to extreme weather conditions. If your parcel is visibly damaged or does not contain the contents you ordered, please retain the package in your possession and notify us via email, Orders@AMARemedies.com, or phone, 956-951-4242, so that we may resolve the problem.

Occasionally, an item will go out of stock before an order is assembled. In this event, you will be refunded for the out-of-stock item.

Return Policy

Do we accept returns? Yes. Your satisfaction matters to us. Because our products are consumable botanicals, we accept returns of unopened, unused items in their original, sealed packaging. For health and safety reasons, we cannot accept returns on opened or used products, and custom blends of any kind are non-refundable. Items must be undamaged and in resalable condition.

How long you have & refund timing. Please request your return within 30 days of the delivery date. After we receive and inspect your returned item, we process your refund or exchange within 5–7 business days, issued to your original payment method (your bank or card issuer may take additional time to post the credit).

How to return an item — the process:

  1. Email Orders@AMARemedies.com or call/text 956-951-4242 within 30 days of delivery, with your order number and the item(s) you’d like to return.
  2. We’ll confirm your return is eligible and email you return instructions along with a return shipping label.
  3. Pack the unopened item(s) securely in the original packaging and send them back using the label we provide.
  4. Once your return arrives and is inspected, we issue your refund or exchange within 5–7 business days and email you a confirmation.

Damaged, defective, or incorrect orders. If anything arrives damaged, defective, or not what you ordered, please keep the packaging and contact us right away — we’ll make it right with a replacement or full refund at no cost to you.

Contact

Please email or call with any questions you may have and we will be happy to assist you.

Email: Orders@AMARemedies.com
Phone / Text: 956-951-4242
Instagram: @ama_remedies